Frequently Asked Questions
Q: What are your hours of operation?
A: We’re open Monday–Friday, 8:00 AM to 4:00 PM (CST).
Q: How secure is your site?
A: Your security is our priority. All data you share with us is protected using industry-standard SSL encryption, ensuring your personal and payment information is safe during every online transaction.
Q: Can you help me choose the right product?
A: Absolutely. Our team is here to guide you to the right equipment or supplies for your needs. Call us Monday–Friday, 8:00 AM–4:00 PM (CST) at (615) 242-6943, or email us anytime.
Q: What are your shipping rates?
A: We typically ship via UPS. Need fast delivery? Contact us for next-day or 2-day air options. Shipping costs are calculated based on your location and order details. Operation are as follows: Monday thru Friday from 8:00 am to 4:00 pm Central Standard Time.
Q: Will sales tax apply to my order?
A: Orders shipped to Tennessee are subject to 9.75% sales tax. Orders shipped outside Tennessee are not taxed.
Q: What is your return policy?
A: We want you to be completely satisfied. Sealed, unused products can be returned within 30 days of purchase for a refund of the product cost (shipping charges are non-refundable, and return shipping is the customer’s responsibility).
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, American Express, Apple Pay, and PayPal.
Q: What if an item is back-ordered?
A: If something you order is on back-order, we’ll contact you before shipping to discuss your options. Your satisfaction is always our priority.
Still Have Questions?
We’re Here to Help.
If you didn’t find the answer you were looking for, our team is just a call or click away. Whether it’s about equipment, parts, or processing supplies, we’ll make sure you get the information you need—fast.
